AVGPC Return & Refund Policy

AVGPC is committed to the highest user satisfaction, However, should you be unsatisfied for any reason, we offer you to return most products you purchase directly from this website within the first 30-days. No return of merchandise will be accepted without an AVGPC Return Merchandise Authorization (“RMA”) number. The Buyer must provide evidence of purchase date, Order ID or Invoice Number, reason for return, exchange, or refund, and RMA number. At its sole discretion, AVGPC may accept or deny the Buyer’s claim for return, exchange, or damages.

No refund, credit, or exchange is allowed after 30 days from the date of the invoice on all PCs.  All PCs returned must have the RMA number prominently displayed on the shipping label. All products returned must be securely packed and delivered to AVGPC in an undamaged condition. We reserve the right to refuse or reject returned merchandise for failure to follow the conditions set forth herein.

AVGPC reserves the right to apply any additional fees not explicitly described on this page towards the returned item at its sole discretion.

Refunds:

If the unit/part is accepted and the goods have not been used and are in a resalable condition, AVGPC shall provide a refund on new PCs, minus 10% of the purchase price; returns may be subject to a 15% restocking fee in addition to the cost of shipping both ways if found in used condition. If the goods are determined to be damaged/defective and found to be the fault of AVGPC, a full refund will be issued upon return.  Received PCs that are sent in for refund and are found to be in damaged condition due to the fault of the Buyer will be subject to a $50 labor fee, the cost of damaged parts, and any applicable restocking and shipping fees.

The Build and Ship fees for custom Gaming PC are only refundable within 3 business days unless in the case of late delivery due to the fault of AVGPC

Repairs/Replacements:

If the PC accepted for repair or replacement is received in damaged or defective condition due to the fault of the Buyer, AVGPC will issue a labor fee of $50 plus the cost of any component found to be damaged or defective. This fee must be paid before AVGPC will proceed with replacement or repair of the received good. All repairs must be shipped back within 15 days once we provided a return shipping label with RMA#.

If in the process of a repair or troubleshooting case, AVGPC deems that a component is defective and needs to be replaced, AVGPC guarantees that the component will be new and unused if stock allows. Otherwise, AVGPC will use a refurbished component that is guaranteed to be working at the time of replacement. AVGPC cannot guarantee that the replacement part used or sent to the customer for the purposes of repair will be of the same make and/or model unless the make and/or model is stated in the description of the desktop’s listing.

PO Box/Non-US buyers & Shipping address to third party logistic Companies

AVGPC guarantees that the PC will be free of any defect in material or workmanship for a period of one year for labor and one year for parts from the date of the original purchase.  AVGPC has the sole discretion in determining whether a PC is covered under the warranty for labor and/or warranty for parts. Should the PC prove defective by reason of improper workmanship or material as reasonably determined AVGPC, AVGPC agrees, at its option, to either repair or replace the PC free of charge, excluding any shipping or handling charges. AVGPC is not responsible for any software or data installed on the PC that was not originally supplied by AVGPC. AVGPC is not responsible for the support of third party programs.  AVGPC is also not responsible for damage caused by user over clocking of components. AVGPC will offer best effort support, but will reserve the right to refer to the appropriate third party support where appropriate. This warranty does not cover software, hardware, external devices, accessories or other parts added to a system after the system is shipped from AVGPC, or accessories or parts that are not installed in the AVGPC factory. Monitors, keyboards, and mice that are included with the PC are covered under this warranty; all other monitors, keyboards, and mice are not covered. Any part that is repaired or replaced under this warranty will, itself, be warranted only for the remainder of the warranty period of the original product being repaired or replaced. Defective parts must be returned to AVGPC unless otherwise specified. AVGPC will not reimburse the customer for any out-of-pocket expenses incurred in the event that the customer chooses to resolve any issues via an unauthorized third party repair shop instead of AVGPC’s provided warranty service. AVGPC reserves the right to void the warranty of any PC that is found to been used for crypto-currency mining or any other reason at its discretion.

PURCHASES OUTSIDE OF THE US

For products purchased outside of the US, you will need to contact the retailer or distributor from whom you purchased the product for any returns within the 30-day from purchase period. If you are outside of the return period, please contact AVGPC Customer Support with your proof of purchase and a description of the problem for assistance. AVGPC will not issue a Return Merchandise Authorization (“RMA”) for the PC or its individual components if you are located outside of the US without prior approval. AVGPC  will not be responsible for any customs, taxes or duties. The Buyer is responsible for any customs, taxes, duties or other fees collected.